Softfall Support
Softfall is made by Hydris LLC. Email info@hydris.capital for help or feedback.
Getting started
Choose Play game for your next generated level, Play daily course for today's route, or Play Endless for a continuous sky. How to play opens the practice lesson. Slide your finger sideways to steer. Swipe down for a short faster drop.
Open Sound & outfits to choose a character, hear its voice, and adjust effects, voices, ambience, motion, and vibration where available. Tap Enable voices & sound once if your browser needs a gesture before playing audio.
Updating and offline play
On Android, install a review update over the existing review app without uninstalling it to retain local progress. The installed Android game includes its content and voices. On iPhone's home-screen web version, open the game online and wait for Ready to play offline before trying it offline. Each device keeps its own save. The current review is not an App Store-distributed native iPhone build.
Protecting progress
Use the game's save export to keep a manual backup before changing devices or removing application data. On a native phone app, choose a destination in the system share/save sheet; in a browser, keep the downloaded file somewhere you control. Choose a file to restore, read its preview, and confirm Replace progress only when ready. Undo latest restore can recover the progress from immediately before that replacement. A backup restores game progress; real store ownership must be restored separately through the purchasing store when live purchases are enabled. Hydris does not automatically receive a copy of your local save.
Purchases
Purchases in the current review build are simulated and charge no money. A simulated boost changes the test coin multiplier. Do not send a payment to receive a review boost. Future real purchase options will show the store's price and checkout; they will be tested and disclosed before release.
Send a useful report
Please include:
- Your phone model, Android/iOS version, and whether you use the installed app, Safari, or Chrome.
- The Softfall version shown at the bottom of the menu.
- The steps you took, what you expected, and what happened instead.
- Whether the problem happens online, offline, after switching apps, or after reopening.
- An optional screenshot that does not reveal private information.
Do not send passwords, card numbers, developer keys, or signing credentials. If you choose to attach a save file, it contains local game progress and preferences; send it only if you want us to examine those details. Contact info@hydris.capital to request deletion of support correspondence. See the Softfall Privacy Policy for more information.